Returns & Exchanges

At Mercury Records, we want you to be completely satisfied with your purchase. If your vinyl or equipment isn't hitting the right note, you can return your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring that vinyl records are properly padded to prevent warping or sleeve damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned media for quality, we will issue a full refund to your original payment method within 5-7 business days.