Frequently Asked Questions

Everything you need to know about your vinyl collection and orders.

How do you ensure records aren't damaged during shipping?

We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl. Each record is reinforced with stiffener pads and bubble wrap to prevent corner dings and seam splits.

What is your return policy for opened vinyl?

We accept returns on opened items only if there is a verified manufacturing defect or playback issue. Returns for 'change of mind' must be in their original, factory-sealed shrink wrap within 30 days of purchase.

Do you ship internationally?

Yes, Mercury Records ships to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and the weight of your order.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the 'Used' records inspected for quality?

Absolutely. Every pre-owned record undergoes a rigorous cleaning process and is graded by our experts using the Goldmine Standard to ensure you know exactly what condition to expect.